FAQ - Help Center

Standard delivery within Australia is free for all purchases over $100. If you need an item urgently, you can choose express delivery option when you do check out. You can check the cost for the item before purchase on your checkout page.

We dispatch orders from Monday to Friday. Free standard delivery usually takes 4-7 business days. Express delivery usually takes 2-4 business days, but they are not guaranteed and occasionally take longer.

All deliveries within Perth metro usually take 1-2 business days

Yes, we can deliver to your home, work address or Post Office box. If you would like your order to be delivered to your workplace, please make sure someone will be there to receive the parcel as a signature maybe required on delivery.

As soon as your order is dispatched, we’ll send you a confirmation email or text messge with a tracking code and related courier information.

As soon as your purchase is completed and your delivery address verified we will begin processing and packing your order. Unfortunately, this means we’re unable to amend the delivery address once your order has been lodged with our shipping partners. If you can’t be there when your order is delivered, don’t worry, a card will be left explaining how you can collect your package or re-arrange the delivery.

You can track your order through Courier Company’s tracking system, usually on their website, or call them with a tracking code. If you haven’t received your item within 10 working days of placing your order, please contact us.

Elegant Lighting accepts all major credit and debit cards: Visa®, MasterCard®, American Express®, Discover®, Diner's Club, JCB, including PayPal, Apple Pay, Google Pay, AfterPay and ZipPay.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to elegantlighting.com.au system for your order. It's fast, easy & secure.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal. 

For more details, click here to see how Paypal works for you.

We want our customers to receive our highest quality service, so please contact us straightaway if you feel there’s something wrong with the order you’ve received. Please tell us in as much detail as possible about your order and the problem, and we’ll look for the best solution to solve the issue.

Contact us at any time or call us on 1300 880 436 during business hours (9:00am to 5:00pm Monday to Friday, excluding public holidays). In your email, please note the order number and/or description of the item and any questions you may have

We have created our V.I.P loyalty program with exciting and exclusive rewards to say 'thank you' to our amazing customers.  

Earn 2 points for every $1 you spend online*. Each time you spend you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn Tab of your loyalty profile, such as following us on Instagram, or referring friends. You can use your loyalty points to claim the rewards that you want, or save them up to unlock higher points required rewards. 

*Excluding sale items, any shipping fees, taxes and discounts applied.

Each time you shop online, you will receive our loyalty program email with your updated loyalty points balance. From our email click into your customer portal to claim rewards. You can also log in on our website by clicking on our [Check Rewards] widget. 

When you've unlock a reward, you will receive a unique reward coupon. You can redeem your reward coupon on our payment page during checkout. Just copy and paste your unique code into the Discount bar and click Apply (only one coupon code per order).